At SpectraUSA, we are dedicated to providing outstanding service and top-quality products to our valued wholesale customers. We understand that there may be occasional instances where the need for product returns arises. To ensure a streamlined and efficient return process, we have implemented a straightforward Return Goods Authorization (RGA) policy, in line with our commitment to delivering exceptional service.
Here are the key details of our return policy:
- Restocking Fee: A standard 15% restocking fee will be applied to all returned goods. This fee helps cover the costs associated with processing and restocking returned items.
- Freight Responsibility: It’s important to note that both the initial shipment and the return shipment’s freight costs are the responsibility of the customer. This policy is designed to reflect the expenses involved in shipping and handling. We encourage you to reach out to our dedicated customer service team if you have any questions or require assistance regarding our return policy. We greatly appreciate your partnership and eagerly anticipate the opportunity to continue serving you with excellence. Your understanding of the importance of these policy elements allows us to maintain the highest standards of service and product quality for all our customers. Thank you for choosing SpectraUSA as your wholesale partner.